Nowadays, as a result of the globalisation process, individuals and organizations constantly need to be engaged in developing their cross-cultural competences in order to operate effectively in a multilateral setting and avoid barriers, misunderstandings and prejudices in negotiation and mediation processes. Moreover, the understanding of cultural differences enhances the interactions within international relations and consequently leads to more constructive outcomes.
The general objective of this e-Learning course is to reinforce the knowledge on the processes of communication, to enhance cultural awareness and understand the differences in communication among various cultures. Additionally, it will explore tools and techniques to effectively manage constructive conversations in an intercultural environment.
After this course the participants will be able to:
- Describe and identify the different types of cosmopolitan communication;
- Apply tools and techniques for effective cosmopolitan communication;
- Identify, explain and react to cultural communication patterns and features;
- Identify and overcome communications barriers and thus be able to act confidently in an intercultural setting.
The course content will include the following content:
-General Knowledge about Communication
-Concepts of Culture
-Bridges and Barriers to Cosmopolitan Communication
e-Learning: The course is internet-based, moderated by senior international experts, asynchronous, and places emphasis on online discussions and self-paced learning. The participants will be primarily responsible for their own learning over the four-week span of the course. The course will consist of the following components:
-Compulsory and optional reading material, intended to teach the basic concepts and principles of the lesson's subject-matter;
-External links to additional books, articles, documents, and websites related to the lessons;
-Quizzes and case studies at the end of each module. To be eligible for the course certificate, a passing grade of 80% on both quizzes and case studies is required;
-A Community Discussion Board will be available for participants to post questions or comments visible to the instructor and other participants. This discussion board will be moderated by the course director and UNITAR;
Estimated learning time: minimum of 30 hours.
Participants will be eligible to receive a certificate of completion after the successful completion of the course.
The course targets mid to senior-level governmental officials as well as staff of intergovernmental and nongovernmental organizations. It also targets entry-level and mid-career diplomats and private and public sector specialists. Postgraduate students with relevant experience in multicultural working environment are also encouraged to apply.
There are no specific admission requirements. Participants who wish to enrol in one particular course without being awarded a diploma can still do so.
- Have a good command of the English language
- Be computer literate
UNITAR recommends the following as a minimum in hardware and software to take our e-Learning courses. Please consult your Network Administrator or Systems person to ensure that you have the following:
- Platform: Windows 10 or 11; MacOS 10.15 Catalina, 11 Big Sur, and 12 Monterey; Linux
- Software: Adobe Acrobat Reader, Microsoft Office (Windows or Mac) or Open Office
We highly recommend credit card payments.
For more information, please consult the UNITAR Multilateral Diplomacy Programme website or contact firstname.lastname@example.org